Terms of Use

Last updated: 10 November 2026

1. About these terms
2. Store licence and who can play
3. The game and your progress
4. Coins and other in-game items
5. Purchases, restoring and refunds
6. Rewarded ads and the Shop Owner pass
7. Permitted use and ownership
8. Privacy, notifications and support
9. Updates, events and availability
10. Warranties and liability
11. Applicable law and disputes
12. Changes and other provisions

1. About these terms

These terms apply to the mobile game Cozy Flower Shop (the "App") and this website. They are provided by:

"We" and "us" mean this business. By using the App you accept these terms. If you don't, please don't use it. Nothing in these terms limits the rights you have under mandatory consumer or data protection law.

2. Store licence and who can play

The App is licensed to you, not sold. If you got it from the Apple App Store, Apple's Licensed Application End User License Agreement is the licence, and the App Store terms apply; if you got it from Google Play, the Google Play Terms of Service apply. These terms add what is specific to Cozy Flower Shop. Where they conflict with the store's licence on a licensing matter, the store's licence wins. Apple and Google are not parties to these terms and are not responsible for the App or its support.

If you are under the age of majority where you live, a parent or guardian must agree to these terms for you and approve any purchase. Apple's Screen Time and Google's Family Link let parents require approval for purchases.

3. The game and your progress

Cozy Flower Shop is a free, single-player idle game with optional in-app purchases and optional rewarded ads. There are no accounts, no chat and no multiplayer. Your shop keeps selling while you are away, up to a limit shown in the App. You can play offline; ads, purchases, restoring purchases and the Contact form need an internet connection.

Your progress, coins and items are saved on your device only. Deleting the App, resetting or losing your device without a device backup or a transfer code can erase them, and we cannot restore them. Loading a transfer code replaces the progress on that device. Restoring purchases brings back the one-time purchases (section 5), not your progress or consumable items.

4. Coins and other in-game items

• Coins, stems, bouquets, beds, upgrades, decor, rare seeds, Essence, perfumes, petals, boosts, time skips and other in-game items (together "items") are a limited, personal licence to use content inside the App. They are not money or property, have no value outside the App, and cannot be exchanged for real money, refunded by us, or transferred to another person, except where the law requires otherwise.
• You earn items by playing (sales, orders, milestones, cities, events, rewarded videos) or buy them. Every price in coins is shown in the App before you spend it.
• Distilling in Grasse starts a new run: as the App explains before you confirm, your shops and money start again, while your Essence, Flower book, decor and purchases are kept.
• We may change how items are earned and what they cost in coins, to keep the game balanced. We will not take away items you have already bought, except when the purchase is refunded or reversed, or to correct an obvious error in how items were credited.
• Don't use cheats, modified versions of the App, edited transfer codes or tools that change your items or progress.

5. Purchases, restoring and refunds

The App offers optional purchases. None is a subscription or renews automatically, and nothing random is ever sold. Every flower, city and gameplay feature can be reached without paying. The price, in your local currency and including applicable taxes, is shown by Apple or Google before you confirm.

• One-time purchases, kept forever and through distilling: the Shop Owner pass, the Starter pack, the Golden set and the decor packs.
• Consumable purchases, used when credited: the Super boost (a limited time during which your shop's production and prices are boosted, as described in the Store), the time skips (that many hours of your current income at once) and the Starter pack's time skip.
• Event pass: unlocks the premium rewards of the seasonal event running when you buy it, for that event only. It is only sold while an event is running, and the App shows how long the event lasts.
• Payment. Apple or Google sells and bills the purchase under their terms. We never see your payment details. Our purchase service, RevenueCat, verifies each purchase with the store before it is credited.
• Delivery. Items are credited right after the store confirms payment. A purchase that needs approval (Ask to Buy, a pending payment) is credited when it is approved, the next time the App is open.
• Restoring. One-time purchases are linked to your store account: restore them on a new or reset device with Restore purchases (in Settings or the Store), signed in to the same store account. Purchases made on the App Store can't be restored on Google Play, and the other way round. Consumable purchases are used when credited and cannot be restored.
• Refunds. Refunds are handled by the store: on Apple at reportaproblem.apple.com, on Google Play from your order history. We have no blanket "no refunds" rule, and your statutory rights, including any right of withdrawal and remedies for faulty digital content, stay unaffected. A refunded purchase may be removed from the App.
• A problem with a purchase? Reopen the App with an internet connection, then try Restore purchases. If something is still missing, contact us through Settings → Contact the developer so we can look it up.

6. Rewarded ads and the Shop Owner pass

The App is funded in part by rewarded videos from Google AdMob. They are always optional: you choose to watch one for a bonus, and the bonus is given once the video is complete. There are no ads between screens, no banners and no ads when the App opens. If no video is available, nothing is lost and you can try again later. The Shop Owner pass gives every one of these bonuses at once, without a video, for as long as you have the pass. Ads are provided by third parties: we are not responsible for their content or for the sites and apps they link to, but please tell us about an inappropriate ad. How ads use your data is explained in the Privacy Policy.

7. Permitted use and ownership

You may use the App for your own, non-commercial entertainment. The App's software, illustrations, flowers, shops, characters, sounds, music, texts and the name Cozy Flower Shop belong to us or our licensors; buying items gives you no ownership of them. Don't copy, resell, rent or redistribute the App, bypass purchase verification, interfere with its services, or reverse engineer it, except where the law or an open-source licence expressly allows it. Third-party components remain under their own licences. The flower meanings in the Flower book are traditional, given for enjoyment, and not advice of any kind.

8. Privacy, notifications and support

The Privacy Policy explains what information the App uses. Accepting these terms is not a consent to processing that needs a separate consent.

Notifications are optional: choose them in Settings → Notifications or in your device settings.

For help, use Settings → Contact the developer in the App or write to alexandre@pishko-tech.com. We provide support for the App, not Apple or Google.

9. Updates, events and availability

We may release updates that fix problems, add content, change the game balance or keep the App compatible and secure, and some may be needed to keep playing. We will provide the updates the law requires. Seasonal events run for a limited time, shown in the App; their dates and rewards may vary from year to year. We don't promise that the App will run on every device or future operating system, or that it will be available forever. If we stop offering it, we will not take away one-time purchases or items you have bought while the App still runs on your device, and your statutory rights for purchased content remain.

10. Warranties and liability

We make the App with reasonable care and skill, but we can't guarantee it will always be free of errors or interruptions. Your legal rights for digital content that is faulty or not as described remain unaffected.

To the extent the law allows, we are not liable for losses that were not reasonably foreseeable, or for business losses, since the App is for personal entertainment. Nothing in these terms excludes or limits liability for intent, gross negligence, death or personal injury, or any other liability that cannot be limited by law.

11. Applicable law and disputes

These terms are governed by the law of Slovenia. If you are a consumer, you keep the mandatory protections of the law of the country where you live, and you can bring a claim in the courts there.

Please contact us first so we can try to solve the problem together; this is not a condition for using your legal rights. We have not committed to using an out-of-court (alternative) dispute resolution body for consumer disputes. If we cannot settle a complaint with you, you can still contact your national consumer authority or go to court.

12. Changes and other provisions

We may update these terms when the App or the law changes. The date at the top shows the current version. If a change significantly affects you, we will tell you in the App. Changes never reduce your rights for a purchase you have already made.

If a provision of these terms is invalid, the rest still applies. If we don't enforce a provision right away, we have not waived it. You can stop using the App at any time by deleting it; this does not by itself refund a purchase or delete data our providers already hold (see the Privacy Policy).